FAQ

mybestdeals.com is an online marketplace that sells an extensive range of accessories and clothing at affordable prices for everyone. We carry thousands of design templates and they can be personalized. We are constantly looking for new items and add designs for a wider selection.

On top of our inexpensive prices, we also ensure that customers get a satisfying and secure shopping experience. All goods are inspected by our experienced quality control team before being shipped out to customers internationally.

Absolutely. We pride ourselves on being a trusted and reliable online marketplace here at mybestdeals.com. All user details are encrypted whether they are paid via PayPal or credit card.. Transactions are processed securely and no credit card details are stored on our servers.

When you see a product that you like, you can add it to your collection of favorite items by clicking on the 'Favorite' button. The number in the brackets shows the number of people who have liked this item. You can access the list of items you have set favorite by clicking on 'My Favorites' on the left menu.

Once you have selected or customized a product, click ADD TO CART to include it in your shopping cart. Repeat the process until you are ready to checkout.

To continue to payment, click PROCEED TO CHECKOUT and provide your shipping, billing, and payment information. Review your order details, and when you're ready, click PLACE MY ORDER to finalize your purchase.

To make changes to your order details, such as your delivery address, it can be done anytime before dispatch. If it involves the product itself, some requests may not be feasible due to the nature of the customized products and that they are print on demand. If your order has been shipped, no changes can be made.

For assistance, please contact our customer service team by emailing support@mybestdeals.com and include the order number in your request.

You can check the status of your orders by clicking on "Order History" under Member Menu. For orders shipped via Registered Mail and Express airmail, you may also track your order using the order tracking number provided to you via email on dispatch.

The production time for products may vary based on demand and production capacity at the time of purchase. Orders containing multiple items may take longer to process. For delivery time frame, please refer to 'How long does delivery take?' under Shipping.

We sell internationally to customers around the world and therefore we display our prices in various international currencies. The default currency displayed is US dollars. To change the display currency, click the button on the top right corner of the page. Automatic selection of currency display based on your location will be added in the near future.

All products available on the website are in stock and we monitor our stock closely to avoid any disappointment. But never say never. If one is unfortunate enough to experience this situation, our support team will be in touch as soon as possible.

Due to the nature of the customized products, orders can only be cancelled when the order status is Pending For Processing. For assistance, please contact our customer service team via support@mybestdeals.com.

All items on mybestdeals.com are already at reduced prices but we do offer discount for bulk purchases. Please inquire our customer service team via support@mybestdeals.com about bulk purchasing discounts.

We do not give out free samples for our goods but we do offer lowered prices on bulk purchases. Please inquire our customer service team via support@mybestdeals.com about bulk purchasing discounts.

Yes. Contact our customer service team via support@mybestdeals.com for inquiries about bulk purchase discounts.

We ship worldwide to any country in the world! Note that address with PO BOX, APO (Army Post Office) and FPO (Fleet Post Office) can only be shipped via regular airmail or registered airmail. Express airmail services to these addresses are not permitted.

We offer worldwide shipping service. We also provide the option of express airmail service (FedEx/UPS/DHL) should you wish to receive your goods at an earlier date. You can also upgrade your shipping to 'registered airmail' for a standard fee of $2.49, allowing the delivery to be tracked.

Delivery times vary according to the shipping destination. Once your order has been sent, you will be notified via email. We ship orders from China or Hong Kong and it takes approximately 7-15 working days (Monday to Friday) for most destinations via regular airmail and registered airmail and 2-5 working days by express airmail. Delivery dates are not guaranteed and may be affected by unexpected delays. While occasional late deliveries can occur, we strive to minimize such instances as much as possible.

Customers are responsible for any local customs and/or taxes that apply to their orders. Please check up on your local custom and tax policies for further details.

If you would like to be able to trace your delivery, please opt for the 'registered airmail' option ($2.49) which would provide you with a tracking number. You can also choose the express airmail option which could be FedEx, UPS or DHL for an additional charge.

Delivery times are estimated at 7-15 business days for most orders. However, from time to time, for reasons beyond our control, deliveries may take longer than expected depending on your local postal service. If you have not received your items after 30 business days, please contact our customer service department by email via support@mybestdeals.com

If you are using the registered airmail or the express airmail service, you can check on the status of your order using the tracking number. Note that the registered airmail option incurs a fee of $2.49.

To make changes to your order details, such as your delivery address, it can be done anytime before dispatch. Please contact our customer service team by emailing support@mybestdeals.com and include the order number in your request.

The insurance option is an add-on option for the delivery of your order at the fee of $1.99. If the items do not get delivered to you due to unforeseen circumstances, we will re-ship the item to you.

Good question! We send our subscribers promotions and exclusive coupon codes on a regular basis. Join our newsletter group by submitting your email in the "Subscribe Us!" box at the lower right hand corner of our page and never miss a deal again. You can also follow us on our Facebook fan page for news about upcoming promotions and Facebook exclusive offers.

We send special coupon codes that allow for additional discounts and exclusive deals via email. Subscribe to our newsletter group by submitting your email in the "Subscribe Us!" box at the lower right hand corner of our page to receive these coupon codes. We also keep our Facebook fans up to date with coupon codes.

If you have a coupon code or gift code, simply enter the code in the coupon code field that appears on your Cart or on the Checkout page. The discount will immediately be reflected in the new prices shown.

Coupon codes cannot be used once they expire. However, promotions are held on a regular basis so even if you miss out, you can always wait for the next one to come around!

All products are custom made at mybestdeals.com. Therefore, we do not accept returns or exchange if the products are not defective and if products have been used, worn or washed.

Products are deemed defective if they do not function or if they are damaged. We accept requests for exchange or refund up to 5 days after the items are received. For orders that use regular shipping service and do not have a tracking number, we accept requests for exchange and refund up to 30 days after the orders are placed.

If you would like to an exchange or refund, please fill in the return form here and following the instructions on the return form.

If you would like an exchange or refund, please fill in the return form here and following the instructions on the form to return it. Replacement or refund can be arranged depending on your request after we have inspected the items that were returned.

Most of our products are covered by warranty. For products that do not come with warranty, we still offer a 30-day satisfaction guarantee which allows you to get a refund or exchange for unused and unwashed products. Products that are covered by warranty and the warranty periods are listed below. We warrant the products against defects and faulty materials. It excludes damage from wear and tear, loss, abuse or negligence. The warranty period begins from the date of order.

Please use this page to submit refunds or exchanges for warranted products: https://www.mybestdeals.com/Member/Return.aspx

We offer secure payment options in the form of credit cards and Paypal. You can also pay using Cash Dollars if you have stored up any.

Yes, mybestdeals.com takes payment security very seriously. Our payment mechanism is safe and we never store your credit card information.

With PayPal Express Checkout, you will be asked to log in to your PayPal account when you check out. This option allows you to make payments more quickly if you are a PayPal user, without having to create an account on mybestdeals.com.

Coupon codes can be applied to your order prior to payment - either on the Shopping Cart page or on the Checkout page. Enter your coupon code in the coupon code field and click on 'Apply'. The discount will then be reflected in the new prices shown.

We accept PayPal and credit cards as methods of payment, so you do not need to worry about your currency not being accepted! For credit card payments, please refer to your bank for the latest exchange rates.

Cash Dollars are money in your account that you can use to pay for orders on mybestdeals.com. You can earn cash dollars by converting SD points. For more details on how to earn SD, please click here.

Please note that Cash Dollars may only be used to pay for a maximum of 90% of your order total.

SD Points are a feature that allows you to use points to redeem Cash Dollars which can be used to make purchases on mybestdeals.com.

SD points can be earned doing simple things that you would normally do. For example, get rewarded for telling your friends, writing product reviews, or simply making an order. For details of how to earn SD points are as follows:

* To be eligible, photos & videos should be added at the time of posting the review

SD points can be used to convert into Cash Dollars, which can be used to make purchases on mybestdeals.com. You can either choose to convert 500 or 900 points, which in return, will give you $5 and $10 respectively.

In order to protect your credit card details and ensure maximum security, we do not store any unencrypted credit card details on our servers. Therefore, none of your credit card details will be saved to your account.

Setting up an account at mybestdeals.com is easy. Simply click on "Register" at the top right corner of our page and enter your email, name, and password.

Click on "Login" on the top right corner and enter your email and password to log in to your account.

Simply click on 'Forgot Password' on the log in page and then enter your email in the box. We will then email the password to your inbox.

As we associate all accounts with email addresses, there is unfortunately nothing we can do to help retrieve your account if you have forgotten your email address. We suggest that you register a new account with us by using another email.

To amend your personal details, log in to your account and then access your account details via "My Account" located at the upper right hand corner of the page. You can change your profile details, updated saved shipping addresses by clicking on the respective sections on the left menu.

Yes, go to 'My Account' after logging in and click on 'Update Profile' on the left menu. You can enter your new email address from there.